Communication Style Case Study Essay

Communication direction is the method utilise to drop by the wayside our messages to another(prenominal)s. Its outejaculate is affected by the style elect by the individual to relay our message. The diametrical styles atomic number 18 passive, bumptious, high-pressure, passive-aggressive. Throughout my experience in healthcargon, I pack either witness or bafflen division in different steads that used different styles of communication. t here are three specific personal scenarios that come to mind when I think about the different styles of communication. First Personal ScenarioDuring a charge for shallow hospital rotation I was assigned to make up a registered withstand and witness communication mingled with the entertain and lymph gland. The think about entered the clients room and without a courteous greeting such(prenominal) as good dawning or a simple hello stated, Mrs. Jones here is your medication. The client responded, I do not fate it. All you do all d ay is fuddle me too much medication. The nurse replied with a pie-eyed tone of vo cover and eye rolling, You have to take it. How do you expect to demand better if you do not take your medicine? Both the nurse and client used aggressive communication. The nurse could keep the conflict with the client had she initiated an assertive style of communication.To purify the communication the nurse should respond assertively with a moderate vo scrap pitch, a relaxed body stance, endorse the clients feelings, and encourage the client to address her concerns (Arnold & Boggs, 2011). Also the nurse should relieve wherefore the client is being given the medication to help the client understand the reason. accord to Hansten and Jackson (2009), to make communication clear we must explain why we need to take such actions. In this scenario the outcome using an aggressive style will lead to failure to achieve a client focused therapeutic relationship. Instead the client feels that theycann ot pull the nurse and respond aggressively. Trust is an indispensable component to a therapeutic relationship (Arnold & Boggs, 2011). Had the nurse approached the client with a simple greeting followed by the name of medication and the reason for taking it, peradventure the client would have been more willing to be compliant with the recommended care. Second Personal ScenarioRecently I witness a built in bed where a breast feeding auxiliary was sitting at the care for come in and the nurse was walking by holding medications and a water cup in her hand. The nurse asked the treat assistant, The call light is on in room five and I need to give other client his medications. Would you cheer see what the client needs. The nursing assistant crosses her arms and replies, I am old-hat of these lazy nurses. I always have to do everything. The nurse rolled her eyes and replied, Just do your job and do what I asked. In this situation the nursing assistant responded aggressively. The nurse first used the assertive style then replied using the aggressive style. Instead the nurse should have been consistent with an assertive response.For example she could of replied without rolling her eyes, using a culture medium voice pitch, abstain from insults, and ack flatledge the other persons feelings (Hansten & Jackson, 2009). The other person is more likely to listen if they are not feeling insulted and preventing the conflict from escalating (Hansten & Jackson, 2009). Also, conflict should be addressed and not ignored to resolve it (Arford, 2005). In this situation the poor communication caused a lack of trust and took the focus away from the clients care. This in bow can cause retaliation among peers and jeopardize lumber client care. Both conflicting parties are forgetting that their inclination is to provide quality client focus care and collaboration is essential to deliver it. Collaboration helps chance upon better outcomes than one person alone (Arford, 200 5). triad Personal ScenarioI had a personal situation where the doctor ordered for a twenty-four minute of arc piss solicitation. The procedure involves collecting the water system forthwith after the client voids and transferring it to a special container unplowed on ice, to preserve the urine. I informed my nursing assistant, I started a twenty-four hour urine collection in room 5. Can you please make sure tocheck frequently for urine in the bedside commode and place it in the collection container. The nursing assistance replied, Ok. I will. The next sequence I went into the clients room I noticed the ice where the container is kept had melted. I then replaced the ice and told my nursing assistant, I noticed the ice had melted in room five. Please check on the ice levels hourly. She replied, Ok. I will. It seemed as if every time I checked on the ice levels they had melted. I ensnare myself frustrated and ended replacing the ice myself to get the job through with(p) correc tly. I realize now that my communication with my assistant was non-assertive.My assistant was passive in her response. I failed to assess my assistants level of understanding of the procedure and instead I wooly trust and became frustrated. Communication should be clear, complete and explain why we need a task done a certain way (Hansten & Jackson, 2009). If I would of interpreted the extra time to explain the reason why we keep specimens on ice perhaps my assistant would of taken the time to do the task. In deteriorate I would have been able to attend to others duties had I been able to trust my assistant. Instead my message was neither and my reaction demonstrated a lack of trust toward my assistant.ReferencesArford, P. H. (2005, March/April). Nurse-physician communication An organizational accountability. Nursing Economics, 23(2), 72-77. Retrieved on March 16, 2014, from http//search.proquest.com.ezproxy.apollolibrary.com/docview/2369346accountid=458 Arnold, E., & Boggs, K. U. (2011). Interpersonal relationships Professional communication skills for nurses (6th ed.). St. Louis, MO Elsevier/Saunders. Hansten, R. I., & Jackson, M. (2009). Clinical delegation skills A handbook for master copy practice (4th ed.). Boston, MA Jones and Bartlett Learning.